Junior Customer Service Representative
Junior Customer Service
Team Force d.o.o. is part of a German group that specializes in the online sales of technical products in the heating sector, providing warmth to European households with its offerings. With a diverse range of products, 15 years of market experience, and our expertise in online sales, we have established ourselves as leaders in our field. The strength of the group lies in the synergy of seven online stores operating across five European countries, with Team Force d.o.o. being our youngest and most significant asset.
Join our team in Novi Beograd as Junior Customer Service Representative.
Your Duties:
- Detection of irregularities in received complaint forms
- Making sure all user information is accurate and up-to-date
- Checking responses from the form using logic control to ensure everything makes sense
- Using handy templates to communicate with suppliers and customers
- Ordering and canceling products smoothly through our system, following our established standards
- Registration of a shipping order in the logistics system
- Tracking the status of delivered goods so we can keep our customers happy
- Updating system data to maintain accuracy and efficiency
Profile:
- Analytical approach to problem solving
- Expressed ability for logical reasoning
- Carrying out different work tasks simultaneously
- Researching skills
- Focus on details
We offer:
- Above average earnings with high growth potential
- Motivated induction team
- Highly efficient and fast IT system
- Daily 8-hour shifts from Monday to Friday (say no to work weekends!)